You may request that College Board (1) disable your account and delete certain of your information, (2) simply close/deactivate/cancel your account, or (3) assist you with updating information in your account that you are unable to update on your own.
Disabling Your Account and Deleting Your Data
Depending on where you live, you may have certain rights such as the right to request erasure or deletion of your personally identifiable information. Please see College Board’s Privacy Statement for further details on where these rights may be available. To exercise these rights, please complete the Your Privacy Choices webform, contact us via email at [emailprotected], write to us at the U.S. address below, or contact our Customer Service team at 844-849-3551. If you request that your College Board account be deleted or disabled, College Board will interpret that as a request to delete your personal data. If College Board deletes your data, the impact includes, but is not limited to, the following:
- you will no longer be able to access your account now or in the future as it cannot be reinstated;
- if applicable, you will no longer be able to see and send any of your test scores (e.g., SAT, AP Exam(s), CLEP);
- if you have applied for and/or been approved for testing accommodations, all associated data, applications, and approvals will be deleted;
- your CSS Profile application, if any, and the associated data and records will be deleted and no longer available for you to send to colleges or institutions;
- you will lose your ability to complete any applications you may have started, such as financial aid applications, fee waiver applications, or test registrations;
- if you participate in Student Search Service, you will be removed from Student Search Service; and
- you will lose access to any activities or programs in which you may be currently participating or have previously participated in with College Board (e.g., access to college lists or other information you may have saved, practice tests, etc.).
If you have multiple College Board accounts (which is a violation of College Board’s security policy), all those accounts will be consolidated, resulting in the data associated with all those accounts being deleted. Once your account data, including any associated scores, are deleted, they cannot be reinstated. All deletions are final and permanent.
Closing/Deactivating/Cancelling Your Account
To simply close/deactivate an account, please contact our Customer Service team at 844-849-3551, submit a request through Your Privacy Choices webform, or write to us at the U.S. address below. If you request that your College Board account be cancelled, College Board will interpret that as a request to close/deactivate your account. Please know that if you close/deactivate your account, you won’t be able to see or send any of your test scores, access your college lists or any other information you’ve saved, or access other resources only available through a College Board account, as applicable. Within 10 days, you’ll also be unsubscribed from our marketing communications. You will also be removed from Student Search Service, if applicable.
If you have multiple College Board accounts (which is a violation of College Board’s security policy), all those accounts will be consolidated and the account that remains will be closed/deactivated.
If you still want to close/deactivate your account, please contact our Customer Service team at 844-849-3551, submit a request through Your Privacy Choices webform, or write to us at the U.S. address below. You may request that College board reactivate your account at a future date.
Impact to Student Search Service
If you close/deactivate your account or College Board honors your request to disable your account and delete your data, we will remove you from Student Search Service if applicable, as noted above. Colleges who have already contacted you may continue to send you communications. If you’re continuing to hear from a program you’re not interested in, we recommend you opt out of that organization’s communications directly. You can typically opt out or unsubscribe from future mailings at the bottom of the organization’s email or on their website.
Updating Information in Your Account
You may want to update information in your account, such as your legal name and date of birth, that you are unable to update on your own. To make such updates, please contact Customer Service at 844-849-3551 or submit a request through Your Privacy Choices webform. You should not request to delete your account in order to create a new account with different information if what you really need assistance with is updating the information in your current account.
College Board
250 Vesey Street
New York, NY 10281
FAQs
If you still want to close/deactivate your account, please contact our Customer Service team at 844-849-3551, submit a request through Your Privacy Choices webform, or write to us at the U.S. address below. You may request that College board reactivate your account at a future date.
How do you delete your account on College Board? ›
To delete your account, call the College Board Customer Service at 212-713-8000, THERE IS SOME TIMING ISSUE WITH THIS,You'll get some verification questions, so make sure you have your registration details ready.
Is it OK to make a new College Board account? ›
Don't create more than one account; this could delay your scores. If you change your email address, make sure you update your account. Your score report includes all your AP scores from any exams you've taken in the past.
What happens if you lose your College Board account? ›
If you're still unable to access your account, call SAT Customer Service at 866-756-7346 and press 1 for assistance with your College Board account (international students can call 212-713-7789). SAT Customer Service for Students support is available 9 a.m.–6 p.m. ET.
How do I reset my College Board login? ›
Go to the College Board homepage and click Sign In. Click Need Help Signing In and select Forgot Password? Enter your email, click Email Reset Link. Go to your email Inbox, open the Account password reset message and click RESET PASSWORD.
Can I have 2 College Board accounts? ›
Step 1: Create an account
*Please note that if you have taken the PSAT, then you already have an account. DO NOT create two College Board accounts. Doing so can make it difficult to retrieve your scores.
Why does College Board say I already have an account? ›
This can happen if you or someone else has already used that email address to create an account. You need only one account to manage all your College Board activities. You won't be able to access any College Board testing activity, such as registering for the SAT, if you've already started it with another account.
Do College Board accounts expire? ›
When access is close to expiring, you'll see the expiration date in red on My College Board Professional Account. To extend access, here's what you do: Step 1: Get a new access code from your organization (see How do I get an access code?).
How do I transfer my College Board account to another email? ›
You can update your email address by signing in to your account on the College Board homepage and clicking Account Settings. Be sure to keep your email address current because we use it to send you important account information.
Do I need my College Board account after high school? ›
With your new College Board account, you have access to exclusive benefits that will help you stay on track—no matter what path you're considering after high school. Here are some things you can do with your account: Register for the SAT®, choose your test date, and find a test center.
To unsubscribe from commercial emails:
- Click the Unsubscribe link at the bottom of any College Board email.
- Reply STOP to a text message.
- Manage your email subscriptions through your College Board account.
- Contact us at privacy.collegeboard.org/contact-us. Write to: College Board. 250 Vesey Street. New York, NY 10281.
Many colleges will discontinue alumni email addresses a few months after graduation, so it's best to stay on the safe side and create a new one. Be sure to include your education on your resume and applications, as it's definitely something you should be proud of.
Does your student account get deleted? ›
It is normal for schools to delete accounts of those who are no longer students.
How do I update my College Board? ›
To update your personal information, including your email address:
- Go to the College Board homepage and sign in to your account.
- Click Account Settings. For security, you may be asked to sign in again.
- Update your information.
If students made 10 failed attempts to sign in with the credentials on their sign-in ticket, they'll be locked out for 5 minutes. After another 10 failed attempts, they'll be locked out for 25 minutes.
Why won't College Board let me reset my password? ›
Check Your Email – Look in your email associated with your College Board account. The website will send a code to it that will reset your log in information. Check Your Account Settings – If your email is correct, you should be able to access your account settings where you can change your password.
Does College Board delete my account? ›
We may retain your information as needed for legitimate educational purposes, to provide services to you or your educational institution, comply with our legal obligations, resolve disputes, and enforce our agreements. College Board uses secure methods to delete or destroy personally identifiable information.
How do I delete my Conceptboard account? ›
Delete your Account
Access the Plan & Payment tab in your Account page and then click on the Delete account link. You will be asked to input your password to confirm the deletion. If you signed up with a social sign in and never created a password, you will be asked to type in 'DELETE' to confirm.
Can you delete academia account? ›
To remove your account, head to your Account Settings. If you scroll down to the bottom of the page, you should see the red "delete account" button. Click it!
