British Embassy WarsawAbout the company
11322
zł
gross / mth.
Kawalerii 12, Śródmieście, Warszawa
Warszawa, Masovian
valid for 13 days
to 28 April 2024
full-time
team manager
hybrid work
Required languages
:
English, Polish
Your responsibilities
- We are seeking a dynamic and customer-oriented consular manager, Vice Consul to lead the Embassy’s Consular section in Warsaw, providing effective leadership, support and guidance.
- Support vulnerable British Nationals and their families, including leading on complex/high profile cases. This might include support in the case of bereavement; providing assistance to destitute British people; supporting victims of crime and people who have been hospitalised; and assisting victims of rape & sexual assault, domestic violence, prisoners and people with mental health needs. Please note this could require visits in challenging environments; and some cases will attract media/parliamentary interest in the UK and Poland.
- Plan and deliver consular prevention initiatives and communication campaigns, working closely with the Polish authorities, colleagues in London and others in the Embassy as required.
- Manage consular services such as issuing Emergency Travel Documents to British Nationals and officiating Citizenship Ceremonies for new British Nationals.
- Lead on consular aspects of the whole of the Embassy’s response to a crisis or incident in Poland, such as crisis preparedness activities including liaising with authorities and updating the Crisis Management Plan with the Regional Crisis Advisor and Consular Regional Operations Manager.
- Provide resilience and support on case-handling to colleagues across CENL and the EuroAsia Consular region; providing remote cover for other posts on an ad hoc basis, and possibly deploying to provide in-person services if agreed with the Consular Regional Operations Manager.
- Consular work is a challenging and rewarding, in which you have a real impact on the experience of individuals at both the happiest and most difficult times in life. We look forward to working with someone who can bring leadership, empathy and energy to the role.
- Provide out of hours assistance to emergency consular cases as appropriate.
Our requirements
- Fluency in English and Polish, both written and spoken (minimum of C1 CEFR framework level language*).
- 3+ years of relevant work experience (to include working with the public and staff management skills).
- Strong interpersonal skills, excellent judgment and the ability to remain calm under pressure. This should include experience dealing with distressed individuals.
- A strong team player with previous management experience.
- Excellent communication skills; both written and oral.
- Proactive, adaptable and resilient, with the experience of managing a busy workload.
- Proficiency in MS Office 365 Applications.
Optional
- Previous consular experience.
- An understanding of the Polish government, including local authorities.
- Crisis experience
What we offer
- This is a full-time 12-month contract, 37.5 working hours per week.
- The successful candidate will be subject to satisfactory completion of a probationary period of three months.
- The gross salary for this position is PLN 11,322 gross per month.
- Working hours are flexible and staff are entitled to time-off-in-lieu for agreed extra hours worked.
- The annual leave entitlement is 20 or 26 days per year pro rata and the Embassy also enjoys a maximum of 14 Polish / UK public holidays per year.
- Please note that staff members are responsible for paying any income tax required by the local law.
Job Description
- The successful applicant will manage day to day consular operations across Poland. The role heads a small, but busy team with a culture of continuous improvement. As a head of section, the role will also require collaboration across other departments within the Embassy.
- Both the British Embassy Warsaw and the wider consular team across CENL value a diverse range of skills and backgrounds. They will interact regularly with consular customers and families, and will need to build and maintain relationships with external stakeholders, including public, local, regional authorities to deliver consular assistance.
- Alongside day-to-day case work, they will deliver targeted prevention campaigns on consular priorities (currently International Parental Child Abduction). To do this they, will work closely will colleagues in London, as well as being a fully engaged member of the Central Europe and The Netherlands (CENL) consular sub-region and wider EuroAsia Network (EAN), which provides an important wider consular family between UK missions overseas.
- Please be advised that Consular positions at the FCDO entail dealing with casework in situations that may involve death, detention, rape, assault, post-mortems, prison visits and highly distressed customers. Candidates should therefore have a high level of resilience to trauma.
- The Vice Consul will be line managed by the Minister-Counsellor based in Warsaw and receive day-to-day guidance from the Consular Regional Operations Manager (CROM) based in Bratislava.
Visa / Passport requirements
- Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.
- Candidates must have the pre-existing right to live and work in Poland for the duration of the job offer in order to apply.
- The British Embassy does not sponsor work permits.
Additional information
- The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.
- The successful candidate will be subject to the Polish references check.
- Staff recruited locally by the British Embassy in Warsaw are subject to Terms and Conditions of Service according to Polish employment law.
- Please be advised that the deadline for applications is 23:55 on 28 April 2024. Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
- We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
- Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.
British Embassy Warsaw
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The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
The British Embassy in Poland is part of a world-wide network, representing British political, economic and consular interests overseas. We welcome applications from high-performing, motivated individuals who wish to gain professional experience in a dynamic, fast-paced working environment. The British Embassy Warsaw represents British political, economic and consular interests in Poland.
We value team working, flexibility, responsibility and creativity, as well as everyone’s contribution to making the Embassy a great place to work, where our people get good training and fulfil their potential. We have a strong Learning and Development culture, organise regular in-house training opportunities, and encourage staff to take on opportunities for development.
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