Grower's Choice ROI-E420 | PRE-ORDER: Ships mid-May (2024)

Order Confirmation

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. Inrarecases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for shipment we will submit the order for processing and arrange shipment. Please see currentestimated lead times on the product page for each product.

***We cannot changethe shipping address after the order is placed.***

Order Shipment

Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order (i.e. ChilLED Tech, Trimmers, etc). We will send you tracking information as soon as it is available. If a week has gone by and you do not have tracking information yet, please reach out to us.

U.S. Shipping

We are based inPortland, Oregonwith warehouses nationwide.We offer FREE shipping in the lower 48 states (sometimes to HI and AK, too)via FedEx, UPS, USPS or other major couriers (product/brand dependent).Expedited shipping isusuallyavailable for an extra cost.Contact usbefore your purchase if youprefer an expedited shipping method and we will get you a quote.

After the order is processed, allow 2 to 7 business days for the product(s) to reach you if shipped to a U.S. address. We can ship to PO boxes insomecases. We recommend using a street/residential address instead.

International Orders

Nearly all ofour brands can be shipped internationallyusing FedEx, UPS, USPS, DHL or other couriers.Most quotes can be obtained at checkout. If not, pleaseemail usto receive a shipping quote for lights shipped outside of the USA. You may also place an order on our online store for items that require a quote andwe will notify you via emailon the exact shipping costs.

Some items/brands can be shipped for free.

Items shipped internationally from the USA may haveVAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not LED Grow Lights Depot.

Cancellations

If you need to cancel your order, we recommend reaching out to us ASAP.We charge a2.9%(credit card),3.5%(PayPal),4.0%(PayPal International),4.1%(American Express), or6.5%(Shop Pay InstallmentsorSezzle) order cancellation fee after the order was received.We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, sometimes the cancellation request may not reach the warehouse in time before the product ships. Once the item has been arranged to ship or has shipped, the package will be treated like a 'return' and is subject to ship-back fees and restocking fees. If you purchased 'Route Package Protection', this can not be refunded after the order has shipped.

All EZTrim orders are final and non-refundable or returnable.

Returns

See ourfullReturn Policyfor rules and guidanceon returning an item after purchase and for brand-specific return dates. A 5-25% restocking fee (brand dependent)mayapply for returns within the dates of the return policy. Reach out to us for exact return instructions and restocking fees for the item(s) that you purchased since these vary by brand. 'Route Package Protection' cannot be refunded if an item is returned en routeorafter you receive it.

If you have any questions or would like to check the availability of an item, you mayemail us hereor call us at(888) 611-9305.Thank you for shopping with us.

We now offer Route package protection to help cover the cost of lost, damaged, or stolen packages.

What is Route Protect?

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.

Purchased Route Protect and need to file a shipping issue?File here

General shipping, tracking, and issues questions

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

What are Route’s Policies?

All policies are listed here

Marked As Delivered(Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked deliveredOrders over $100 USD require a police report

Stuck In Transit(Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order dateIssues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

File issues for damaged items with photos of the package and item(required)and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout.

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to ushereand we will be happy to work with you to remedy the situation.

How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or viathe web here.

Haven’t downloaded the app yet?Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What if I need to cancel or return my order?

LED Grow Lights Depot can only reimburse you forRoute package protection if the order has not shipped yet. If an order is cancelled en route or if you want to return your order, we cannot refund you for the Route package protection. No partial refunds for Route will be granted.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here:https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

1) Thousands of Successfully Shipped Orders andThrilled Customers

We have been in business since 2014 and are a highly-trusted online retailer offering honest grow advice and top-of-the-line LED grow lights and other grow/harvest/extraction equipment. We havethousandsof5-STAR PRODUCT REVIEWSfrom satisfied customers.

2)Small, Family-Run, Veteran-Owned Business

Founder/Owner Erik H. overseas thateverycustomer is 100% satisfied withtheir purchase. If something is wrong, we will make it right,guaranteed! Call, email, or message us anytime and we will get back to you in about 1 business day or less (typically with-in minutes or hours during normal business hours). We have your back!

3) Free Discreet Shipping in the USA

WeofferFREE shipping in thelower 48 states via FedEx, UPS, USPS, orotherpopular couriers. We can shipmostother products to Hawaii and Alaska for free too.

4) Reliable International Shipping Available

Nearly all ofour brands can be shipped internationallyusing FedEx, UPS, USPS, DHL orsimilar couriers.Go through the checkout process to receive a shipping quote or contact us if a shipping quote is not available at checkout.

Items shipped internationally from the US may have VAT, duties, taxes, and/or local charges due at delivery.

5)No Sales Tax in Some States

Forget shopping locally or on other popular retail websites that charge tax. You can save a lot of money when buying though us since we do not charge tax in some states.

6) 100% Low Price Guarantee

We strive to ensure that we offer the absolute best prices online. Rest assured that you are receiving the best online price when you shop with us.

If you find a better price onlinebefore or afteryou order from us (for up to one week), we will match or beat the competitor's price.

Although rare, we may refuse to offer a price match in which we incur a loss.

7) Easy Interest-Free Financing

Finance your purchase in minutes! See our available financing options below:

ShopPay Installments: 'Buy now, pay later’ with Shop Pay Installments. Have theflexibility to splityour purchases into 4 interest-free payments over 6 weeks or monthly installments up to 12 months at 10-36% APR.SelectShop Pay Installmentsat checkout.

Sezzle: Buy what you want today andpay for it over four installments, interest-free.Look for the Sezzle button atcheckout. Get approved up to $2,500.LEARN MORE.

PayPay Credit: No Payments + No Interestif paid in full in 6 months on purchases of $99 or more.Get approved in seconds! Select PayPal atcheckoutand pay with PayPal credit orAPPLY HERE.

8)Route Package Protection

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.LEARN MORE.

9) We are Authorized Dealers offeringa Manufacturer's Warranty

You will buy confidently from us since only sellnew, official products(no used items or clones). All warranties are new are100% honoredthrough the respective manufacturer.

10)Safe, Secure, Discrete Transactions

We accept major credit cards and debit cards, PayPal, Google Pay, Apple Pay, Sezzle, ShopPay, bank transfers, and money orders. All card payments are processed through our encrypted SSL security processing system. Your identity isalwaysprotected.

11) Hassle-Free Returns

And just in case your purchase was not up to your standards, we offer return shipping if you are not 100% satisfied for any reason. See ourFULL RETURN POLICYfor full details.

Happy grows!